Category Archives: Lync Mobile

A “how to” on #Lync Mobile logs

I´m currently troubleshooting why Exchange integration wont work in Lync Mobile for Windows Phone 8, so I have spent the afternoon in the log files, and I learned some things listed here…

So lets start with the basics.

On all three of the mobile clients, WP, iOS & Android you can enable logging from the settings menu. Its off by default and needs to be turned on to collect logs.

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After you enable logging, restart the application and retry what you are trying to do, then go back in to the settings menu and click on Save logs.wp_ss_20130812_0005

(the image above actually says email it across, where it should say copy )

Depending on what platform you are doing this on, the experience will differ.

On Windows Phone, when you click Save logs it will create a .JPG file. this is because there is no direct access to the “file system” on Windows Phone. But we can access some multimedia files so this is actually pretty smart.

Naturally the next step from here would be to send this jpg file in an email. Well actually NO!!!! Don’t do that, this was only possible before on Windows Phone 7.5. The reason being that the mail app compresses the images and will actually remove the logging information.

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See its only 7 KB

Instead plug the USB cable in and copy the file manually and it will be a much larger file, like 3 mb larger

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Now rename the extension of that file to a .log file and open it in Notepad (I actually use Notepad++)

There will be a lot of jibberish at the begging, but under that the real Lync Mobile logs are located

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The iOS experience is a bit more straight forward. Again just go in to the Options \ Logging and hit the Send log Files button.

The app will then compose a email for you with the log files attached including some basic info

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The Android experience is similar to that of iOS but it actually stores the logfiles in a zip file.

A funny thing is that I use Office 365 with vanilla settings and the zip file gets removed every time I try to send it from myself, to myself from an Android device so you might have to look out for that.

Well at this stage you should have received the log files and you are good to go do some trouble shooting

Using an iPod Touch as a Wi-Fi #Lync endpoint i.e. “DECT replacement”

At the MCSM I needed an extra Lync endpoint and I had talked with a customer earlier about the possibility to use a iPod touch as a cheap DECT replacement.

So I wanted to test it and its been a great device for Lync, however I did not test it “live” yet but rather answering some (20+) of my calls (both voice and video) at home from the iPod rather than answering from Lync on the PC.
But I need to test it more with regards to how far I can walk out from my WIFI Access Point and how it handles WIFI roaming between access points (cant test that at home though)

Anyway, so far the call quality is great, video is great when watching on the iPod but sending is not great but well over OK (if not maximized on the receiving side it really looks ok but full screen can be worse, still watchable though).
Since its WIFI only it should really not be that much to worry about I figured, at least not when using it for some controlled testing.

But why not use an iPhone? well, one thing – money! The price on an new iPod is something like 250$ and the use case here is as an extra endpoint for the receptionist or as the title said, to replace DECT phones. And one good thing with the apple stuff is the endless flora of accessories so if you want it rugged, or waterproof or use it as a credit card reader or a scanner in a warehouse etc. you could use it for that as well.

One thing to notice though is that the iPod does only have an built in speaker and not the first speaker like a phone has, that you can put to your ear, so its just the speaker meaning that like the only practical way of using it, is with a Bluetooth headset.

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I have used it together with a Plantronics Blackwire C720-M but any Bluetooth headset would work.

So my setup looks like this. The Blackwire is connected to my Windows 8 PC and then connected to the iPod via Bluetooth.

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One cool thing with the Blackwire is that it can be disconnected from the pc so if I need to walk away I just keep the headset on and disconnect it at the volume controller.

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Another cool thing is to use the iPod with an Apple TV and instead of a Bluetooth headset use a wireless speakerphone like the Plantronics Calisto 620 and then do Airplay mirroring over to a TV / Projector!

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Tech specs Blackwire C720-M http://www.plantronics.com/us/product/blackwire-700?skuId=sku6120014

  • Talk time: Up to 10 hours, up to 10 days standby time, up to 6 hours listening time (A2DP)
  • Wireless frequency: Bluetooth v2.1 + EDR
  • Audio performance: Dynamic EQ, microphone frequency response 100 Hz–8kHz optimal for wideband voice telephony (up to 6,800 Hz), hi-fi stereo output from 20 Hz–20 kHz (C720 only), enhanced digital signal processing (DSP), noise-canceling microphone, A2DP

Tech specs iPod Touch:  http://www.apple.com/ipod-touch/specs.html

  • 802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz)
  • Bluetooth 4.0
  • 4-inch (diagonal) widescreen display with Multi-Touch IPS technology
  • Retina display
  • 1136-by-640-pixel resolution at 326 pixels per inch
  • FaceTime HD camera with 1.2MP photos and HD video (720p) up to 30 frames per second
  • 5-megapixel iSight camera
  • Autofocus
  • 3.5-mm stereo headphone jack
  • Built-in speaker
  • Microphone
  • Music playback time: Up to 40 hours when fully charged
  • Video playback time: Up to 8 hours when fully charged
  • Charging times: Fast charge in about 2 hours (80% capacity), full charge in about 4 hours
  • AirPlay mirroring and video out to Apple TV (2nd and 3rd generation)
  • Video mirroring and video out support: Up to 1080p through Lightning Digital AV Adapter and Lightning to VGA Adapter (adapters sold separately)

How I use #Lync and #Office365 as a power user – When I travel

I´we just came back from a one months holiday in Thailand. Or actually I worked for 2 weeks so I only have to use two of those five weeks paid holiday we get as Swedes. But I could stay for double that time, I could work from the beach and 5 star hotels.
And just some weeks before Thailand I were one and a half week in the states for the Microsoft MVP summit and all this time, my customers could reach me without a thought of playing phone tennis trying to find different phone numbers or OOF responses. And the best thing about it, I could work as I was at home in my office but with the view bellow.

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This series of posts will tell you all about how to use Office 365, Lync and Enterprise voice when you are traveling international. And some other stuff to about hereworking –working from where you do it the best.

The thing is, thanks to Lync and Office 365 I was able to be as productive as I am when im in my Office. Or I would rather say that I got more done these weeks than if i´d be back home.
I would like to back that up with this article. Tell Your Boss: Unlimited Vacation Actually Increases Productivity.

Working remote or hereworking as I would like to call it, is something that is really easy now with the technology from Microsoft. I got all my documents and notebooks in the cloud stored in Office 365 and SharePoint online. I do note taking in OneNote and that notebook is automatically synced to my personal SharePoint site. Also available from my Windows Phone 7 or iPad. I do some syncing of files between all my devices with Skydrive. My email is in Exchange Online and i use both Lync Online and Lync on-premises.

So how did my setup look like.

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I have a Asus Zenbook and a Samsung Series 7 slate with Windows 8 on as my computers (and a iPad2 that I only used 5-10 minutes thanks to the Slate), depending on where I were going to sit and work I did choose the computer that best fit the needs, All files and OneNote were synced via Office 365. I use VPN and Remote Desktop Connection manager and the connection file of course also syncs between the computers.

 

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For my communication I have a unlocked HTC Titan, Plantronics Voyager Pro UC2 and a Jabra UC Voice 250 MS Lync Optimized USB headset.
Thats what I used for phone calls and meetings. Both my PC´s has built in cameras for the video meetings I had in Lync.

Well that’s it for the hardware. Now some tips on how to find a good office for some hours of work.

To start with, there is always coffee shops, Starbucks and they are generally great in the morning, I’m tiered and like to have a coffee to start the day, not so many noisy people in the mornings either, but around lunch and especially after when the moms invade with their kids its usually time to switch place. Plus it don’t feel so good to sit in one coffee shop for eight hours only ordering a coffee.
The great things with many of the coffee shops though is that they have electrical outlets where you can borrow some power, so when you see an outlet rush over there and use it cause you will need it for the afternoon.

After lunch I usually hit the hotels, and preferably the “high so” ones, 5 stars where a coffee is 3 times more expensive than where I had the morning shot. Normally theses places are gorgeous to and have great chairs to work from, but not all has electric…

Some hotels can start playing some music around 3-4pm and have some after work bar or something that could get loud, so its usually time to finish work at this time, or switch seating to some seat away from the people/music. Here is a collection of other tips when hereworking at coffee shops.

However the firsts weeks of my trip where spent in Isaan in the northeast part of Thailand, planting rise Winking smile 

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But with great 3G connection I even had some meetings from these fields in the middle of nowhere. And yes, with good quality of voice and video and I couldn’t hear that much latency either, when calling Sweden.


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And I would like to end this post with a link to 9 Tips for Overcoming Jet Lag

The next part will be a bit more technical, showing what settings I did to make this possible.

Telia starts to charge extra for using mobile VoIP

One of the arguments to why there wasn’t support for VoIP in the Lync mobile client was that some (all) of the carriers don’t like VoIP. Now one of the largest carrier in Sweden has announced that they will start to charge a monthly extra fee on all new plans where you simply pay to use free VoIP apps.

When you use Lync on a mobile phone today and use the call via work feature the Lync server calls your cell phone and your mobile will not be charged for a outgoing call. This is actually also something that some carriers have expressed some negative thoughts about, but its technically not possible for them to stop so I guess why bother. But there will probably be some sorts of network limitations on using some apps like Skype and I hope that they wont try to block Lync.

http://www.telia.se/privat/kundservice/aktuellt/mobil-ip/

http://www.dn.se/ekonomi/telia-borjar-ta-betalt-for-skype-och-viber

Some words from Skype @ CES on Lync integration. – #Lync

Ok so over at Microsoft’s YouTube channel they just posted an interview from CES with the Vice Precedent of products at Skype that said that a Windows Phone Skype will be coming soon. He also said that there are 200 000 000 monthly users that made 300 000 000 000 minutes of calls last year and that’s about a quarter of the worlds internationals long distance calls.

The question that everybody asks, when are MS and Skype going to be more integrated. “We are working on it with a lot of MS products groups, Windows Phone, Windows 8, Xbox and Lync”

No real news, but its good to hear that they are working on it.

How I use Lync on my mobile devices – #Lync

So Lync for mobile devices are out, I know you all heard it elsewhere and there are tons of other posts on this topic, but I have waited a bit with my thoughts on them to be able to use them for real before I start the talking.

I have been using Lync 2010 mostly on my Windows Phone 7.5 htc titan. But also a lot on the ipad 2 and of course some on a Android

And at first I was a bit disappointed that there were no cool features like teleportation or holographic video chats and so on… There was simply an IM/P client with a dial back function as cisco said it in a blog post. And this is true! And from my perspective this is good enough! There are things I miss that I think should have been there and those things are NOT VOIP or video. Yepp that’s right I don’t need Lync on a mobile device to do VoIP just yet and that is mostly a network issue. So dial back is perfectly fine for me and for most of the people I talk to.
And yes I live in one of the worlds most covered area with “great and reliable” 3g/4g coverage. (but there are still blind spots here and there where data network drops to gprs even in the city center of Stockholm, Sweden)

When I got the iPhone 4 I rushed to do a facetime call to my wife. That was in the same room, way cool. And then I never ever used it again. So will you use VoIP and video over 3g networks to do business calls?

For me I want those calls to be a 100% reliable.

Mostly when I’m at the computer sitting on a chair at a desk and working I’m connected via Wi-Fi and I do Lync calls just fine. So why is there no Wi-Fi VoIP option in the client then? Well how often do you just sit there when you are on your phone?

Personally I use Lync on the PC when I sit down and the mobile device when I’m on the run. And even when you are moving in a small office Wi-Fi reception might drop out when you go around a corner or when you roam from one AP to the next one and this will affect call quality and give users a broken experience.

So what’s so good with the Mobile clients then? Well simply put, the Call via work / dial back and IM/P.

I will just list my top four things I have used this month, but you are more than welcome to fill in what I missed in the comments.

  1. I can choose to only show my land line number to the people I do business with and also direct them back to my voice mail in Exchange UM (that I also have voicemail rules for).
    1. I also set the option in my Windows Phone to only show my number to people in my contacts list, and if I just dial a number it will not show my mobile number.
    2. I configured my mobile phone voice mail option to redirect to my Lync number so that I won’t get any voice mails on my carrier vm. This will result in all calls coming in to Lync and Exchange VM. (yes poor man’s mobile extension, but good enough )
  2. I can use least cost routing via Lync and save loads of money
    1. When I’m abroad I can simply buy a prepaid sim card and use dial via work and then have the Lync server call my new number
      1. I have a sip-trunk provider that is really cheap on international calls and one for national calls, making all our calls super cheap.
      2. I re-configure my simultaneously ring setting to ring this new number
      3. Since I configured my original sim card / mobile number to redirect all calls to the Lync number (which in turn do simultaneously ring to the new number I won’t miss any calls, and voice mail will still go to the Exchange UM voice mail.)
    2. When I’m home I can change plan from an expensive buffet plan to a smaller one and save about 50% on our mobile cost each month.
      1. If I use call via work those calls will be incoming and I will not be charged for them on my mobile phone bill, but of course instead be charged for those calls twice since the Lync server both calls me and then calls the one I want to talk to. So it’s recommended to have a good plan on the sip trunk instead.
  3. I can check presence of colleagues, partners, and customers before I call them.
    1. Or just IM from the phone.
    2. I am always reachable and can set my presence so that people know how to contact me even when I’m not at a computer.
  4. I can call federated contacts on
    1. Lync
    2. Lync online
    3. OCS
    4. Live Messenger

Download Lync 2010 for Mobile devices

Lync 2010 for
Windows Phone

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Lync 2010 for
iPhone

​Lync 2010 for
iPad

Lync 2010 for
Android​

Lync 2010 for
Nokia Symbian​

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Lync for iOS and certificates

Ok so Lync for iOS are out, and I think that some people will have problems logging in at first (at least I had) and its because those ipads are on the corporate WIFI don’t have the CA certificate installed. So just a quick pointer on where to start troubleshooting before your crowd goes crazy and spamming your IT department with angry emails Winking smile

Ok I’m back to my Office 365 lab and will post my take on all this mobile stuff after the Christmas break Winking smile

Lync Server 2010 Protocol Workloads Poster updated with some mobile goddies – #Lync

But not that much mobile stuff in it? It still missing a lot of stuff when it comes to mobile workloads… so we could probably expect another update in the future Winking smile

Anyway, this poster shows each workload in Microsoft Lync Server 2010 communications software, describing relationships, dependencies, flow of information, and certificate requirements. Version 5.10 incorporates Mobility Services and corrections in the IM and Presence workload. Download http://www.microsoft.com/download/en/details.aspx?id=6797

But I also updated the Deepzoom version to the latest one and the link to it is http://zoom.it/36Qq

And of course embedded as always Winking smile